Frequently Asked Questions
- Do your employees go through background checks?
All Confidata employees must pass a thorough background check, so that you can be assured that your documents are in good hands with a qualified, uniformed and badged trained staff.
- Do you host public events?
We frequently hold “Shred Days” that are open to the public. These events let us introduce ourselves and what we do to the communities we work in and also shares the process of paper shredding and recycling with them. The public is invited to bring up to five banker boxes of paper each to be destroyed right on premise. Check back on our news section to see where we’ll be next!
- How much paper is shred at Confidata in a month?
Confidata generates an average of 500 tons of paper per month – that’s 1.2 million pounds of paper getting recycled every year!
- How long should I keep my documents before I destroy them?
We recommend contacting your accountant, attorney, doctor or bank for guidance on specific personal paperwork. Many industries vary.
- Will you help me unload my car?
Our staff is more than happy to assist getting boxes from your vehicle to our shredder. Just let us know when you check in at our main office upon arrival to our plant that you’ll need assistance.
- Can I witness my documents being destroyed?
Absolutely. We welcome you to watch the process either at our plant or right at our mobile shred trucks, which are all equipped with a camera that shows the paper being shredded right inside the truck. You have peace of mind knowing it’s destroyed.
- Where does the destroyed paper go once it leaves you?
After being shred and baled at our facility in Utica, the material is then shipped to large paper mills. The majority of our material stays right in New York State. At the mills, the material is recycled and made into every day products such as toilet paper, paper towels and tissues. Not only is shredding your confidential documents good for your peace of mind and safety, but it is also good for the environment by taking part in a proven recycling process.
- Do you do site visits?
Yes… we do free site evaluations to discuss logistics, review access to your building and documents, review your current paper handling process, look for any on-site needs such as containers and also look for ways you can be more efficient in your day-to-day recycling. Our team has decades of experience with destroying confidential documents and can make great recommendations for you and your staff to make paper handling more efficient, easy, safe and compliant.
Call today to for FREE site visit! 1-800-62-SHRED
- Can you recycle hanging files?
Yes. Our machinery will remove any metal that is in hanging folders – no need to remove it before bringing it to us.
- Does my industry require confidential data destruction?
Most industries and a lot of companies are moving to having a system in place to shred all confidential documents. Many are even moving to shred ALL corporate documents. You never know what could be written on a scrap piece of paper that ends up in the regular garage can. When in doubt… destroy it! See how we can assist you in your industry here.
- What is the size of the shredded material?
Our state-of-the-art shredding equipment destroys your data through a process that meets or exceeds legal and corporate requirements. Final shred is pinpoint to 5/8” wide – your identity is protected and all of your confidential information destroyed.
- What kind of paper can be recycled?
We can shred and recycle just about anything! Junk mail, personal information, tax returns, checks, files, paper, manila folders and much more! Do not worry about staples, rubber bands or paperclips – our machinery will handle those.
- I’m a small business – is your container service right for me?
Yes – all businesses generate and/or need to dispose of confidential documents in some manner. We offer totes and consoles that are very affordable and convenient for any size business. Every company should be aware of how their documents are being handled and disposed of to keep themselves and their clients/customers safe.
- Do you take residential clients?
Of course! Our mobile shred trucks can come right to you house for a one-time removal – spring cleaning and relocation are usually busy times for residential customers – or if you have a lot of paper waste, container services are available to residential customers throughout our service area.
- Where are you located?
We are located at 64 North Genesee Street next to Babe’s Restaurant – take Lee Street off Genesee Street coming either north or south and look for the large building with the Empire Recycling sign on it – we’re just a half mile from the New York State Thruway exit 31.
- What are your container sizes?
Totes are available in two sizes:
19”W x 22”D x 37”H,
8” wheel diameter, weight 24 lbs.
24”W x 35”D x 43”H
12” wheel diameter, weight 51 lbs.
Our container totes are durable, watertight, secure and are on wheels for easy transport. Slotted lids are available for easy paper disposal.
We also have two sizes of consoles that both lock and are secured.
– 28”H x 21-1/2”W x 16”D
– 36”H x 21-1/2”W x 16”D
- Do I have to pay for you to shred and dispose of my confidential documents?
Yes – there is a per pound price for all paper material, whether you bring it to our facility or if we pick it up at your home or office. To give you an idea of weight, a standard full letter-size banker’s box will range from 30-35 pounds where a full legal-sized banker’s box will range from 45-50 pounds. For cents per pound, you can get rid of clutter in your home or office AND protect your privacy.
For pick-ups by our mobile shred trucks, there are many variables that will affect how pricing will be calculated. Pricing will vary by your location, quantity of material that’s being picked up and where the paper is in your home or office and how it needs to be removed. For a quote, please call Bambi Helmer or Rob Shauger at 1-800-62-SHRED.
For large commercial clients, contract services and regular pick ups are available.
- What are your hours?
Our office hours: 7:00am – 4:30pm
Our dop off hours: 9:00am – 2:00pm
- Can I just come to your plant and drop off? Do I need to make an appointment?
We welcome customer drop offs! Our delivery hours are 9:00am – 2:00pm, Monday through Friday at our headquarters at 64 North Genesee Street. We are located next to Babe’s Restaurant – take Lee Street off Genesee Street coming either north or south and look for the large building with the Empire Recycling sign on it. Customer parking is on the right hand side. Please come to our main office and you’ll be directed where to bring your vehicle from there. There is no limit on the amount of paper you may bring to be destroyed.